All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Backordered items will be shipped within 1 to 3 business days (excluding weekends and holidays) after stock becomes available.
Willow Seasonings & Blends reserves the right to delay shipping times due to a high volume of orders. Delays caused by shipping carriers (USPS, UPS, FEDEX, etc.) are outside of the control of Willow Seasoning & Blends.
Domestic Shipping Rates and Estimates
We offer $8.00 flat rate shipping to locations within the United States. Wholesale customers or other customers that order product that is not for their personal consumption (i.e. restaurants, caterers, etc.) will be invoiced actual shipping costs.
Willow Seasonings arranges for shipment and reserves the right to use the carrier of our choice.
We currently do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at email@example.com.